PRIVACY POLICY
1. PRIVACY POLICY
MAY ROCKS HA GIANG respects customers' privacy and is committed to protecting personal information collected through our website and services, including accommodation, tours, transportation and restaurant reservations.
We collect necessary information to confirm bookings, provide services and support customers. Personal information will only be shared when necessary to deliver services or comply with applicable laws.
2. CUSTOMER FEEDBACK AND COMPLAINT POLICY
MAY ROCKS HA GIANG welcomes customer feedback, requests and complaints regarding our accommodation, tourism and restaurant services.
Customers may contact us through our official phone number, email or hotel address. Please provide your booking details and a clear description of the issue. We will review complaints fairly and work toward an appropriate resolution as soon as reasonably possible.
3. PRICING POLICY
Prices for accommodation, tours, transportation and restaurant services are displayed on our website or confirmed directly with customers.
Prices may vary depending on the season, room type, tour itinerary, number of guests and service availability. Any additional charges will be communicated before booking confirmation.
The confirmed booking price will apply subject to the agreed terms and conditions.
4. PAYMENT POLICY
MAY ROCKS HA GIANG offers payment methods communicated during the booking process, including bank transfers or direct payments where available.
Customers must follow the payment and deposit requirements specified for each service. A reservation will be confirmed once the required payment or deposit has been received and acknowledged by our team.
Customers should only make payments through official payment channels provided by MAY ROCKS HA GIANG.
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ROCKS HA GIANG TOURISM AND TRADE JOINT STOCK COMPANY
Tax code: 5100494961
Address: No. 5 Huu Nghi Avenue, Lam Dong Village, Ha Giang 1 Ward, Tuyen Quang Province, Vietnam.
Account number: 115002943874 Bank: Vietinbank Ha Giang Branch
5. SERVICE TERMS AND CONDITIONS
Customers must provide accurate booking information and comply with the confirmed schedules, hotel rules, restaurant policies and safety instructions.
Service arrangements may be adjusted due to weather, road conditions, safety concerns or circumstances beyond our reasonable control. We will inform affected customers and seek suitable alternatives where possible.
Customers are responsible for their personal belongings and for complying with applicable laws and reasonable service requirements.
6. SERVICE PROVISION, CANCELLATION AND REFUND POLICY
MAY ROCKS HA GIANG provides accommodation, tours, transportation and restaurant services according to confirmed booking details.
Cancellation, rescheduling and refund conditions depend on the service booked and the terms communicated at the time of reservation. Customers should contact us as early as possible to request changes or cancellations.
If we are unable to provide a confirmed service, we will notify affected customers and discuss an appropriate alternative, rescheduling option or refund in accordance with the applicable booking terms and laws.